FAQs

Q?

Can I download a brochure?

A.

Yes.

Click Here for our Natural Wood Interior Door Brochure

Click Here for our Heritage Craft Exterior Door Brochure

Q?

Can I Will Call My Order?

A.

Yes. Our will call office is open Monday – Friday 7:30 a.m. – 5 p.m.  Please make sure you have your purchase order number or what lumber dealer the order was placed with.

Q?

Does my exterior door need an overhang?

A.

Standard exterior wood doors must be protected from the elements. Sun, rain and snow can break down the finish on your door and cause performance issues.

Here are the industry standards of the required overhang of a wood exterior door. If your door faces north or east the minimum required overhang is equal to one half of the distance from the sill to the overhang. If your door faces south or west the minimum overhang requirement is equal to the distance from the sill to the overhang. See illustration.

North or East X = 1/2 Y
South or West X = Y

Where X is the length of the overhang required and Y is the distance from the bottom of the door to the base of the overhang.

Our Torrefied exterior doors do not require an overhang. If your door location does not allow the proper overhang please select a door from one of our three Torrefied wood species.

Prep your Torrefied door as mentioned above and finished as follows:

When painting a Torrefied product it is recommended that you have the door primed at the factory. If you choose to prime the product yourself, we recommend you use Benjamin Moore “Fresh start” All-Purpose Primer or equivalent.

When clear coating or sealing Torrefied products, Lemieux recommends a clear coat or sealer with a high UV blocker. These products greatly protect your Torrefied door from color changes and shaked surfaces exposed to high levels of Ultra Violet radiation from the sun. Two examples of these types of finishes are Ultra Premium Red Label Penofin Clear and Sikkens Cetol WB SRD (from Azko Nobel

Q?

How do I clean my Visions Glass Door?

A.

All custom sandblasted glass is protected with a product called ClearShield.
ClearShield protects glass like “non-stick” cookware to resist fingerprinting and
keep it clean and looking like new. ClearShield’s unique polymeric resin protects
glass and acts as a barrier against staining and other contaminants. Glass that has
been protect with ClearShield will resist fingerprinting and discoloration as well as
be easier to clean.

The best cleaning product available and to increase the performance of
ClearShield glass is Sparkle. It provides anti-bacterial cleaning agents and a clean
fragrance without harmful abrasives or harsh chemicals.

If Sparkle is not used, we recommend a simple mixture of 20-25% vinegar and
water solution. This provides a neutral pH and is strong enough to maintain
ClearShield glass in most environments.

We do not recommend retail products like Windex (pH 11), Formula 409 (pH
12), Fantastic (pH 12) and others can be used; they are overly aggressive cleaning
agents and over the long term can reduce the longevity of ClearShield. Products
with a pH balance of 7-8 will not harm ClearShield glass.

Never use scouring powder or pads, acid based cleaners, mineral spirits, laquer or
sharp instruments as theses can permanently damage glass.

Q?

How do I finish my doors?

A.

If You Paint

We recommend a high quality oil base primer and paint. We believe it will last better and provide more protection to your door. We understand that in some markets oil base products may not be available or allowable for use. If you must use a Latex base primer and paint use a high quality product and do not cut or dilute the product. Apply 1-2 coats of primer to all six sides of the door then apply 2 coats of paint to all six sides. If the door was primed at the factory by Lemieux apply two coats of high quality paint. Follow the above instruction for preparation including sanding. Also, follow the instructions supplied by the paint supplier. The warranty is considered void if all six sides have not been finished properly.

If You Stain

A wood condition is highly recommended to give you an even stain and to help control variances in the color of the stained product. We do not recommend stains containing polyurethane. Apply stain to all six sides. Once the stain is completely dry apply a minimum of 2 coats of spar varnish or spar urethane. The warranty is considered void if all six sides have not been finished properly.

Exterior Doors

A minimum of two coats of a marine grade varnish must be applied to the top and bottom of exterior doors or an approved sealant tape product. A minimum of two coats of paint or solvent base varnish must be applied to all other surfaces.

Q?

Should I Prep My Doors Before Finishing?

A.

Yes. To ensure the best finish, you will need to follow these preparation for finishing instructions.

  1. Machine and hang the door before finishing and then remove the door slab from it’s opening to properly finish. Doors must be sealed prior to installation of hardware or exposure to moisture and weather. Apply finish behind hinges in bores and mortises. Doors must be properly finished immediately before prolong storage.
  2. Adjust or align all door components prior to finishing. Panels and bars float and may become out of alignment during shipping and handling. Carefully take a block of wood and mallet and tap the components in alignment. Use caution not to damage the door or component during this process.
  3. All doors must be sanded prior to finishing. Sand the entire surface with an orbital sander using 150-180 grit sand paper. This is to remove handling marks, fingerprints and residues that may prevent a satisfactory finish. Dark stains tend to magnify blemishes. If you are staining your door a dark color extra care needs to be given during the preparation process. This may include the need to closely inspect the door for any imperfections, dirt, residue or glue. Additional sanding may be required to assure a high quality finish.
  4. Clean the door thoroughly with a cloth to remove all dust and foreign materials. Do not use abrasive or caustic cleaners on the door.
  5. All 6 sides of the door must be finished. The edges (top, bottom and sides) should be coated with each and every coat of finish that is applied to the face of the door. Doors must be dry before finishing.
  6. If the glass in your door does not come with a factory applied protective film, it is the finisher’s responsibility to protect the glass prior to and during finishing. Caution must be used when cleaning glass as not to scratch the glass. Glass that is scratched due to cleaning is not covered by the warranty
  7. Plastic film protection on the glass should be removed immediately after applying the finish. Failure to remove the plastic film at this time may cause harm to the glass and may create difficulty in removing the film. Use caution to avoid scratching the glass.
  8. It is the finisher’s responsibility to protect glass prior to and during finishing. Caution must be used when cleaning glass as not to scratch the glass. Glass that is scratched due to cleaning is not covered by the warranty.
  9. Plastic film protection on the glass should be removed immediately after applying the finish. Failure to remove the plastic film at this time may cause harm to the glass and may create difficulty in removing the film. Use caution to avoid scratching the glass while cleaning it. Glass that is scratched due to cleaning is not covered by the warranty

Q?

I’m a home owner, can I buy direct from Heritage Millwork Inc?

A.

No. Heritage Millwork Inc is a wholesale millwork distributor.  We sell to established lumber dealers in Minnesota, Eastern Wisconsin, and Western South Dakota. To find a dealer in your area, please use our dealer locator

Q?

What products do you offer?

A.

Heritage Millwork Inc stocks a large variety of products. We have a full line of mouldings, including base, casing, door stop, mull, cove and crown. We also stock a very large selection of interior flat panel, raised panel, and glass doors. Wood and iron stair parts are also on hand are ready to ship.

For exterior products, we offer a wood edge steel door, smooth fiberglass and texture fiberglass. Our Heritage Craft Exterior Door Systems are built from the best parts in the industry. These door systems have been tested to the extreme and can handle any type of climate.